Why would a Woodwind musician with a business degree, choral singer and was a nerd and geek long before there were nerds and geeks, open a stereo shop? Well in retrospect it was bound to happen and on the surface, not all that unusual. Our company would withstand three major recessions and outlast regional and national competitors for almost 30 years. And along the way maintain an A+ rating from the Better Business Bureau and have thousands of repeat customers.
But then again, that was the plan all along. Bring the world's finest consumer electronics together in one place – no gimmicks, no junk – and then find the right people to explain and demo the difference. People who don't push, because they honestly love what they do. From there, recruit installation experts, professionals far and away superior to typical chain store installers. Set new standards for music-listening, Home Automation, Lighting Control, Shades, Whole House Audio and, of course, Home Theater. After people, policy: keep pricing competitive, and provide customer service even years after the sale. Earn our customers’ trust, never hide from mistakes, and build on integrity. Last, laugh at ourselves as often as possible – and never put a fake gorilla on the street to wave in customers. Then, hopefully, let word-of-mouth do the rest.
In many ways, today's Goodyear Custom Audio Video feels a lot like the store when I first got into the business in 1973. But with the addition of custom installation, network compatibility we've grown up and changed some, too. We even have an office in Lake Charles. I’m still here. After all, why would I ever leave? I still love what I do, I have great people I work with, people that share my vision and the greatest customers one could ever want. I think I will do this for a little longer
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